MyoGlow

These Terms and Conditions are subject to United States Law.

Overview

This website is operated by AKIKA.COM LLC. Throughout the site, the terms "we", "us" and "our" refer to My Derma Dream. My Derma Dream offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by these Terms of Service, including the additional terms, conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. Any new features or tools added to the store shall also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by posting updates to our website; it is your responsibility to check this page periodically.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

Governing Law

The validity, interpretation, construction and performance of this Agreement shall be governed by the laws of the United States, where applicable, and otherwise by the laws of the State of Florida, without regard to its principles of conflicts of laws. Any dispute arising out of these Terms shall be heard in a court of competent jurisdiction in the State of Florida.

Section 1 — Online Store Terms

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction. You must not transmit any worms, viruses, or code of a destructive nature. A breach of any of the Terms will result in immediate termination of your Services.

Section 2 — General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding credit card information) may be transferred unencrypted and may involve transmissions over various networks and changes to conform to technical requirements. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our express written permission.

Section 3 — Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material is provided for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on the material is at your own risk. We reserve the right to modify the contents of this site at any time but have no obligation to update any information.

Section 4 — Modifications to Service and Prices

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part of it) without notice at any time. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

Section 5 — Products or Services

Certain products may be available exclusively online and may have limited quantities, subject to return or exchange only according to our Refund Policy. We have made every effort to display product colors and images accurately but cannot guarantee your monitor's display will be accurate. We reserve the right to limit sales, quantities, and to discontinue any product at any time. We do not warrant that the quality of any product purchased will meet your expectations.

Section 6 — Billing and Account Information

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, household, or order, including orders placed under the same account, credit card, or billing/shipping address. You agree to provide current, complete and accurate purchase and account information and to promptly update it as needed. For more detail, please review our Refund Policy.

Section 7 — Optional Tools & Third-Party Links

We may provide access to third-party tools "as is" without warranties; your use of them is at your own risk. Third-party links may direct you to sites not affiliated with us; we are not responsible for their content or accuracy and are not liable for any harm related to third-party websites. Please review third-party policies before engaging in any transaction with them.

Section 8 — User Comments & Submissions

If you send us comments, creative ideas, suggestions or other materials, you agree that we may edit, copy, publish, and otherwise use them in any medium without restriction or compensation. We are under no obligation to maintain comments in confidence, pay compensation, or respond. You agree your comments will not violate any third-party right or contain unlawful or objectionable material.

Section 9 — Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 10 — Errors, Inaccuracies and Omissions

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability. We reserve the right to correct errors and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

Section 11 — Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to solicit unlawful acts, to violate any regulations or laws, to infringe intellectual property rights, to harass or discriminate, to submit false information, to upload malicious code, to collect others' personal information, to spam or scrape, for any obscene purpose, or to interfere with the security features of the Service. We may terminate your use of the Service for violating any prohibited use.

Section 12 — Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free, or that results obtained will be accurate or reliable. The service and all products delivered to you are provided "as is" and "as available" without any representation, warranties, or conditions of any kind. In no case shall My Derma Dream, our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any service or product. Where jurisdictions do not allow such limitations, our liability shall be limited to the maximum extent permitted by law.

Section 13 — Indemnification

You agree to indemnify, defend and hold harmless My Derma Dream and our affiliates, partners, officers, directors, agents, contractors, licensors, service providers, suppliers, interns and employees from any claim or demand, including reasonable attorneys' fees, made by any third party arising out of your breach of these Terms or your violation of any law or the rights of a third party.

Section 14 — Severability & Termination

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the remaining provisions. These Terms are effective unless and until terminated by either you or us. You may terminate at any time by ceasing to use our site. If you fail to comply with any term, we may also terminate this agreement at any time without notice.

Section 15 — Entire Agreement & Changes

These Terms and any policies posted by us constitute the entire agreement between you and us, superseding any prior agreements. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website; your continued use following any changes constitutes acceptance of those changes.

Section 16 — Contact Information

Questions about the Terms of Service should be sent to us at info@mydermadream.com.

Last updated: 2026. This Privacy Policy describes how My Derma Dream ("we", "us", "our") collects, uses, and shares your personal information when you visit or make a purchase from this website.

Information We Collect

When you visit the site, we may automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we collect information about the pages you view and how you interact with the site. We refer to this as "Device Information."

When you make a purchase or attempt to make a purchase, we collect information such as your name, billing and shipping address, payment information (processed securely by our payment providers), email address, and phone number. We refer to this as "Order Information."

How We Use Your Information

• To fulfil and process orders (including arranging shipping and sending order confirmations).
• To communicate with you and provide customer support.
• To screen orders for potential risk or fraud.
• To improve and optimize our website and, when in line with your preferences, to provide information or advertising relating to our products.

Sharing Your Information

We share your personal information with third parties who help us provide our services — such as payment processors, fulfilment and shipping partners (which may include Passport Global Inc. for international orders), and analytics providers. We may also share your information to comply with applicable laws and regulations, to respond to a lawful request, or to otherwise protect our rights.

Payment Security

Your payment information is always encrypted during transfer over networks. We do not store full credit card numbers on our servers.

Cookies & Analytics

We use cookies and similar technologies to operate the site, remember your preferences, and understand how visitors use the site. You can control cookies through your browser settings. We may use analytics and advertising services that set their own cookies.

Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to ask that it be corrected or deleted, or to object to certain processing. To exercise these rights, contact us using the details below.

Data Retention

We retain your Order Information for our records unless and until you ask us to delete it, or as required to comply with our legal obligations.

Changes

We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The current version is always available on this page.

Contact

For questions about this Privacy Policy or to make a request, email us at info@mydermadream.com or write to: 66 W. Flagler Street, Suite 900, Miami, Florida 33130.

We can help answer any questions about our products, shipping, returns, or anything else on your mind. Our 24/7 Dream Team is here for you.

Why customers love our support

Frustrated by long waits and poor responses from other brands, we built a 24/7 Customer Dream Team available through email, phone, and live chat.

• Speedy responses: expect to hear back from us in under an hour.
• Skincare expertise: our team is trained to give knowledgeable, relevant advice.
• Efficient resolution: we resolve issues quickly and effectively.
• Proactive follow-ups: even if you forget to reply, we'll follow up to make sure your issue is resolved.
• Accessible phone support: open 7 days a week, 8 AM to 7 PM.
• Round-the-clock email: write any time, day or night.
• 24/7 live chat: instant help whenever you need it.

So if you ever have a single question, contact us at info@mydermadream.com or toll-free at +1 (786) 442-2626.

Last updated: 2026. Please read this Disclaimer carefully before using the MyoGlow website or any product purchased through it.

Not a Medical Device

MyoGlow by My Derma Dream is a consumer beauty device intended for cosmetic use only. It is not a medical device and has not been evaluated or approved by the U.S. Food and Drug Administration (FDA). It is not intended to diagnose, treat, cure, or prevent any disease or medical condition.

No Medical Advice

The content on this website — including text, graphics, images, testimonials, and other material — is provided for general informational and promotional purposes only. It is not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or another qualified healthcare provider with any questions you may have regarding a medical condition or before starting any new skincare or beauty device regimen. Never disregard professional medical advice or delay seeking it because of something you have read on this website.

Individual Results May Vary

Any results described on this website, including in customer testimonials and the suggested results timeline, reflect individual experiences and the brand's marketing materials. They are not a guarantee of the results you will achieve. Individual results may vary widely based on age, baseline skin condition, skin type, genetics, consistency of use, and other personal factors.

Testimonials

Testimonials appearing on this site are received from real customers and reflect their personal experiences. They are individual results and are not necessarily representative of all users. We do not claim that they are typical results that consumers will generally achieve.

Safety & Suitability

While low-level LED and gentle vibration beauty devices generally have a favorable safety profile when used as directed, whether this device is appropriate for you is a decision to make with a qualified healthcare professional. Certain conditions may make use of devices in this category unsuitable. If you have any health conditions or concerns, consult a healthcare provider before using any at-home beauty device, and always follow the manufacturer's instructions included with the product.

External Links & Earnings

This website may contain links to third-party websites and may earn a commission on purchases made through such links. We are not responsible for the content, accuracy, or practices of third-party websites.

No Warranties

This website and its content are provided "as is" without warranties of any kind, either express or implied. We do not warrant that the information on this site is accurate, complete, or current, and we reserve the right to change or update it at any time without notice.

If you have any questions about this Disclaimer, contact us at info@mydermadream.com.

We're committed to your satisfaction! Shop with confidence, knowing that your happiness is our #1 priority.

90-Day Satisfaction Guarantee

At My Derma Dream, we proudly stand behind every skincare device, topical, and accessory we sell with our 90-Day Satisfaction Guarantee. We invite you to:

• Try your purchase for up to 90 days
• Make it part of your skincare routine
• Experience the intended rejuvenation and self-care benefits

If at any point you're not satisfied with your results, our Dream Team is here to help. We offer product exchanges or alternative solutions designed to help you achieve your skincare goals.

Device Warranty

All My Derma Dream devices include a one-year warranty against manufacturer defects. If your device does not function as intended during this period, we will provide a replacement device. To initiate a warranty exchange:

• Email: info@mydermadream.com
• Or use the help button at the bottom right of the page

Proof of purchase is required for all warranty claims.

Exchanges & Alternative Products

We believe skincare is personal — and sometimes it takes the right match.

Serums, Topicals & Consumables

• These items are not eligible for return due to quality and safety standards.
• If you're unhappy with a serum or topical, we're happy to provide a free alternative product.
• No return is required — please dispose of the original product responsibly.

Devices

If you are dissatisfied with your device within the satisfaction period, you may exchange it for another device of equal or lesser value from our catalog. Our skincare consultants are available to guide you toward the best solution for your needs.

How to Begin the Process

To request an exchange, alternative product, or support with your order, please contact us:

• Phone: 786-442-2626
• Email: info@mydermadream.com

Our Dream Team will guide you through the next steps. For exchanges, proof of purchase and proof of product condition (photos may be required) are necessary.

Cancellation Policy

We understand that plans can change. To request a cancellation, please contact our Dream Team as soon as possible at 786-442-2626 or info@mydermadream.com.

Order Cancellation Eligibility

• Orders cannot be cancelled if they've been processed, prepared for shipment, or shipped.
• Once an order has entered processing or fulfillment, it is no longer eligible for cancellation.
• If a tracking number has been assigned or the order has shipped, cancellation requests cannot be completed.

Subscriptions & Memberships

For subscription-based products, including our Unlimited Skincare Membership:

• Cancellation requests apply to future billing cycles only.
• Charges that have already been processed are non-refundable.
• Once billed, membership fees cannot be reversed.

We recommend contacting our team prior to your next billing date to ensure your request is handled in time.

Important Notes

• Cancellation requests must be made through our support team.
• Orders that have already been processed, fulfilled, or shipped cannot be canceled.
• Digital products, services, or activated memberships are not eligible for cancellation or refund once processed.
• Failure to contact support prior to processing or shipment does not qualify an order for cancellation.

Even if your order is no longer eligible for cancellation, our team is always happy to assist with available options, including exchanges or alternative solutions where applicable.

When placing your order, you have several shipping options depending on how quickly you'd like to receive your products.

Please note: all orders require up to 48 hours for processing before shipping. Processing time is in addition to the delivery time shown below.

Delivery times are estimated and begin after the 48-hour order processing period. You can also choose to move to the front of the line and reduce your delivery time by 1–2 days for an additional $4.95.

Canada

Shipping cost: $16.99. Estimated delivery time: 10–12 business days (after processing).

International Orders

For all other international customers, shipping and delivery times are calculated at checkout. An additional $4.99 handling fee applies. Typical delivery time is 10–15 business days, depending on your country's customs clearance.

For return and refund details, please see our Refund Policy.